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ock44 sets out its policy terms clearly so you know exactly what applies to your account, what rights you hold and how to raise any question with us directly. Access and eligibility depend on your local law and the eligible regions we serve.
Our policy applies to every account registered on ock44 and governs how we handle your data, your account activity and your relationship with us as a platform. Where you use a verified payment method such as Nagad or Upay to fund your account wallet, the transaction record that appears in your account history is covered under the same policy scope. Nothing in this policy creates a guarantee of access or service availability in any jurisdiction — eligibility depends entirely on your local law and the regions we are currently able to serve. We hold account data only for the period required to maintain your account and fulfil our obligations under applicable policy, after which records are handled according to our retention schedule. If you believe any record held about you is inaccurate, you can raise a correction request through the support routes shown in your account panel. We do not share your personal account data with third parties for marketing purposes. Cookie use on ock44 is limited to session management and functional analytics; you can adjust browser-level cookie settings at any time. For any policy question specific to a Nagad or Upay wallet transaction, the relevant transaction ID shown in your account history should be included in your support request.
Our policy has a defined reach. Understanding what falls inside and outside it helps you know where to direct any question or request. Account access, wallet transactions and site content are within scope. Third-party services linked from our platform operate under their own separate terms.
All account creation, login sessions and account-level settings fall within this policy. This includes the email login flow, session controls and any account verification steps shown to you inside your account panel.
Transactions processed through Nagad, Upay or other verified payment routes that appear in your account wallet history are within scope. The transaction record shown in your account is the authoritative reference for any query.
Game content, promotional notices and lobby information published on ock44 fall within policy scope. Game titles available from studios such as Pragmatic Play or Habanero are presented as lobby availability only; their own terms apply to individual titles.
External sites, payment processors operating independently and any linked services outside ock44 are not covered by this policy. We have no control over third-party terms; review those separately before using any linked service.
You hold several practical rights in relation to your account and the data we hold on it. You can review your transaction history — including Nagad and Upay wallet records — directly from the account history tab at any time. If any detail in your account profile appears incorrect, you can submit a correction request through the support route, and we will review it against the records we hold. Raising a policy question does not require you to close your account or take any other action first; you can send a query at any stage of your membership. Where a request involves account data held for a specific period under our retention schedule, we will confirm what we hold and the relevant timeframe in our response. We aim to acknowledge every policy request through the contact channel where it was submitted. None of these rights are affected by your payment method or account status.
Open the account history tab to see your full transaction record, including Nagad and Upay wallet activity. The log reflects every completed session and payment event on your account.
If your registered name, contact detail or wallet reference is wrong, submit a correction request via the support chat or email route shown in your account panel. Include your account ID for faster handling.
Any question about how your data is used, how long it is held or how this policy applies to your account can be sent through our published support channels. No special form is required.
If a policy matter is unresolved after a standard support reply, you can escalate it by responding to the same thread. We track policy threads separately to make sure they receive a specific response.
We publish three contact routes for policy and account questions. Use the channel that suits how you prefer to communicate, and include your account reference and a short description of the matter so we can respond accurately. Policy requests are handled in the same queue as account support.
Open the chat icon on any page of ock44 while logged in to start a policy or account query. This is the fastest route for account-specific questions, including those involving Nagad or Upay wallet transactions.
Send policy requests to the support email address listed in the Help section of your account panel. Include your account ID and transaction reference where relevant so your request can be matched to the correct record.
The Help section inside your signed-in account panel contains policy articles, correction request forms and escalation guidance. This is the right place to start if you want to review your rights or check the status of a previous request.
Our approach to your account data is practical and consistent. We collect only what is needed to maintain your account, process verified payment transactions and meet our policy obligations. Nothing surplus is retained beyond the documented schedule.
Account data — including wallet records for Nagad, Upay and bKash transactions — is held for the period required by our operational policy. When the retention period ends, records are removed according to our internal schedule, not on an ad-hoc basis.
Cookies on ock44 serve session management and functional analytics only. No third-party advertising cookies are set by default. You can review and adjust cookie preferences through your browser settings at any point during or after a session.
Account access is protected by email-based login with session controls that end your session when you close the browser or log out manually. If you notice any unexpected account activity, report it immediately through the live chat or email route.
To request a change to your account data, ask what we hold or raise a policy concern, use the email support route or account Help Centre. We will confirm receipt and provide a specific response rather than a generic acknowledgement.
These are the policy questions we receive most often. If your question is not here, send it through the support routes listed in the Help section of your account panel.
Yes. Any transaction processed through Nagad or Upay that appears in your account wallet history falls within the scope of this policy. The transaction record shown in your account is the reference point for any query or correction request you raise with us.
Open the account history tab to review your transaction and session records. For a broader data summary, send a request through the email support route listed in your account Help Centre. Include your account ID so we can match the request to the correct record and respond accurately.
Yes. Submit a correction request through live chat or the email support route, including your account ID and the specific detail you want corrected. We review the request against the records we hold and confirm the outcome in our reply.
No. We do not share your personal account data with third parties for marketing purposes. Data sharing is limited to what is required to process verified payment transactions and meet our operational policy obligations. Third-party services you access from our platform operate under their own separate terms.
Account data is retained for the period required under our policy after an account is closed. Once that period ends, records are handled according to our retention schedule. If you want to know the specific timeframe for your account, raise the question through the email support route.
Access and eligibility depend on your local law and the eligible regions we currently serve. We do not make claims about universal availability. Check the account access page for the eligibility information shown there, and review the applicable terms before opening or using an account.