App / Live
ock44 is clear about what data we collect, why we collect it, and how you can review or question it at any point. This policy applies to your account, your session activity and any wallet interactions you carry out on this platform — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with ock44, we collect the details you provide during registration — your name, contact information and the wallet identifiers you link for transactions such as Nagad or Upay transfers. We also record session data: login timestamps, device type, browser signals and the pages you navigate. This information is used to operate your account, process wallet activity and respond to support requests you raise. We do not sell your personal data to third parties for their own marketing. Where we share data with service partners — for example, to process a Nagad or Upay transaction — that sharing is limited to what those partners need to complete the function. We retain your account records for as long as your account is active and for a further period required by the applicable rules of the jurisdiction. You can ask us to explain what we hold, and in many cases you can ask us to correct or delete records where that is consistent with applicable law. Availability of these rights depends on your local law and the eligible regions covered by this policy. Cookie data collected during your session is covered separately in the session controls section below.
Not every data interaction you have while using this platform falls under the same rules. We want you to understand which parts of your experience this policy directly governs and which parts sit outside its reach — so you know exactly where to direct a question about data.
This policy fully covers the data collected when you log in, update account details or change your session settings. Any record tied to your registered profile — including wallet links for Nagad or Upay — falls within scope.
Wallet activity processed through the platform, including Nagad and Upay transfers, is recorded under this policy. The payment processors themselves operate under their own privacy terms; we are responsible only for the data we hold on our side.
Session cookies, page-view data and device signals collected while you browse the lobby or review account pages are covered here. We outline how to manage these in the session controls section of your account.
Links to external sites, third-party identity checks or payment-network portals operate under those parties' own policies. We are not responsible for how external services handle the data you submit directly to them.
This policy is not just a statement we publish — it comes with practical steps you can follow to manage the data we hold about you. If you want to see what information we have on record, you can submit a request through the support route described in the contact section below, and we will direct you to the relevant records. If any detail in your account — your registered contact, your linked wallet identifier for Nagad or Upay, or your session preferences — is incorrect, you can update it directly from your account settings page or ask our support team to make the correction. Where the applicable rules of your jurisdiction allow you to request deletion of records, we will review that request against our retention obligations and respond with what we can and cannot remove. All requests are handled through our published support routes; we do not process data requests made through social media or informal channels.
Submit a data access request through our support contact form. We will identify what account and session records we hold and explain how each category was collected.
Log into your account and go to account settings to update contact details or wallet identifiers. For fields you cannot edit directly, our support team can apply the correction after verifying your identity.
If you are unsure why a particular piece of data was collected or how it is being used, contact our support team. We will explain the purpose and the legal basis relevant to your jurisdiction.
If you decide to close your account, contact support to start the closure process. We will confirm which records are deleted immediately and which must be retained under applicable rules.
Every privacy question — whether you want to review your data, correct a record or understand why certain session information was collected — should come through our published support routes. We handle all policy-related contacts in writing so there is a clear record of your request and our response. Availability of specific support channels depends on your region and local law.
Open the chat widget from your account page to connect with our support team. This is the quickest route for account-level data questions and wallet record queries.
Send privacy or data requests to our support email address listed in your account help section. Written requests allow us to create a traceable record for your query.
The help centre in your account area contains published answers to common privacy questions. Check there first for session control and data retention explanations before submitting a new request.
We aim to be straightforward about how account data, cookies and session records are managed — not because we have to put this in writing, but because you should be able to check what we do at any point. The details below cover the four areas members ask about most when reviewing this policy.
We use session cookies to keep your login active and to track page-level behaviour for account security. You can review and adjust cookie preferences through your browser settings or the cookie notice shown on your first visit.
Account records — including linked wallet details for Nagad and Upay — are stored with access controls limiting who inside our operation can read them. We do not expose wallet identifiers in any outward-facing system log.
We keep your account records for as long as your account is open and for an additional period required under the rules applicable to the jurisdiction you access from. When the retention window closes, records are removed from active storage.
Submit a written request through live chat or email. We review each request against applicable retention rules and confirm in writing what we have actioned, what we have retained and the reason for any retention.
The questions below cover what members most often ask when they first read through this policy. If your question is not answered here, use the support contact routes listed above.
We collect the name, contact details and wallet identifiers you provide at registration — for example, a Nagad or Upay account number if you add one. We also record the device and browser signals from your first session to support account security checks.
Yes. Submit a data access request through our support chat or email route. We will identify the account records, session logs and wallet references we hold and send you a summary. Processing time depends on the complexity of your account history.
We share data only with service partners that need it to perform a specific function — such as processing a Nagad or Upay transaction. We do not sell personal data for third-party marketing. Each partner is required to use the data only for the function we have authorised.
We retain records for the period required under the rules applicable to your jurisdiction after account closure. Once that period ends, records are removed from active storage. Contact support if you want to know the specific retention period that applies to your account.
Go to account settings and update the field directly if it is editable. For fields locked after verification — such as a confirmed Nagad or Upay wallet identifier — contact support in writing, and our team will apply the correction after confirming your identity.
This policy applies to accounts accessed through ock44. Your specific rights under this policy — including data access, correction and deletion — depend on your local law and the eligible regions we serve. Check with local legal advice if you are unsure about what rights apply in your jurisdiction.