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These terms set out the rules that govern your account on ock44, covering how you access the platform, how wallet transactions through Nagad and Upay are handled, and what session controls apply to your use. Access and eligibility depend on your local law and the eligible regions we serve.
By creating and using an account on ock44, you confirm that you have read, understood and accepted these terms in full. They apply to every session you open, every transaction you initiate through your account wallet, and every interaction with our support team. Where you use Nagad or Upay to fund your account, the transaction is also subject to the payment provider's own conditions — our terms govern what happens on the ock44 side of that transfer, while the wallet provider's rules apply on their side. These terms are written in English and interpreted under the laws and regulations that apply in your eligible region. We may update these terms from time to time; when we do, we will notify you through your registered account contact. Continuing to use the platform after a published update means you accept the revised terms. If any part of these terms conflicts with your local law, the locally applicable rule takes precedence. Questions about a specific clause can be directed to our support team through the contact routes shown in your account dashboard. Always check the version date at the bottom of this page to confirm you are reading the current terms.
Transactions processed via Nagad are subject to both ock44 account policy and Nagad's own service terms. Review your Nagad app confirmation alongside your ock44 account transaction record.
When you use Upay to fund your account, the transfer leg within Upay falls under Upay's terms. Your ock44 wallet balance reflects receipt of cleared funds only.
Your ock44 account wallet is a holding balance for platform use within eligible regions. It is not a bank deposit and does not carry interest or financial product protections.
Access to account features and transaction routes depends on whether your region is currently supported. We do not guarantee access where local law restricts it.
Understanding the boundaries of this policy helps you know where to direct a question. These terms cover your ock44 account directly — how it is opened, how session activity is logged, how wallet transactions are recorded and how support requests tied to your account are handled. They do not extend to services, websites or payment providers outside the ock44 platform. If a third-party wallet or a linked service has its own policy, that policy runs separately alongside ours.
Log-in credentials, session tokens, account verification steps and the rules for suspending or closing an account are all governed by these terms. Account access depends on eligibility in your region under applicable local law.
Deposits and withdrawals processed through your ock44 account wallet — including those routed via Nagad or Upay — fall within the scope of these terms for the ock44 side of the transfer.
Game content supplied by studios available in the lobby, published odds, promotional notices and support articles on the ock44 platform are covered. We retain the right to change or withdraw content at any time.
External payment providers, mobile wallet apps and any linked services operate under their own terms. ock44 is not responsible for decisions, errors or delays arising on the third-party side of a transaction.
These terms are not one-sided. You have concrete steps available to you whenever you need to review, correct or question anything connected to your account. Your account dashboard shows a full log of session activity and wallet transactions — open the transaction history tab to check individual entries. If any detail in your registered profile is incorrect, you can update it directly through the account settings screen; fields that cannot be self-edited are flagged with an instruction to contact support. For questions about a specific term or clause, our support team can walk you through what it means for your account specifically. If you believe a transaction has been recorded in error, raise it through the dispute route shown in your account help section. We aim to acknowledge account-related queries promptly and to give you a clear written response. Keeping your contact details current in your account profile ensures you receive policy update notices and that support can reach you if verification is required.
Open the transaction history in your account dashboard to see a date-stamped log of every wallet movement, including Nagad and Upay transfers recorded on the ock44 side.
Update editable fields directly in account settings. For fields locked after verification, follow the on-screen instruction to submit a correction request to our support team.
Contact support through the routes listed in your account help section. State the clause number or the specific term you want clarified; we will respond in writing to your registered contact.
If you decide to close your account, submit the request through the account settings page or contact support directly. Any remaining cleared wallet balance is handled according to the withdrawal terms in force at that time.
If a section of these terms is unclear, or if you need to act on a right described above, use the contact routes published in your account. We do not invent response times here — check the help section in your signed-in account for the current routes and any notice of service windows. Every query submitted through a published route is logged against your account record.
The help section inside your signed-in account lists every available contact route for policy and transaction queries. Start here before using any other channel.
Where live chat is shown as available in your account dashboard, use it for urgent policy questions. Have your account ID ready so the agent can pull your record immediately.
For detailed queries — such as disputing a recorded transaction or requesting a written explanation of a clause — email support using the address shown in the account help section.
These terms are backed by consistent internal practice on how we store account data, manage session records and handle requests that affect your account. We keep transaction logs tied to your account profile for as long as required under applicable rules in your eligible region. Wallet activity — including transfers processed via Nagad or Upay — is recorded with timestamps on the ock44 side. If you want to know what data is held on your account, the process for requesting it is in the account help section. We do not share your account data with third parties except where required by the terms of a payment provider you have chosen to use or where required by law.
Account and transaction records are retained for the period required under the rules that apply in your eligible region. You can request a summary of what is held by contacting support through your account.
We use session cookies to keep you signed in and to record page navigation within your account. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.
Your account credentials are your responsibility. If you believe your log-in details have been compromised, use the password reset route on the sign-in page immediately and then notify support.
To request a correction to retained data or to ask how a specific record was created, submit your request in writing through the email support route shown in the account help section.
The questions below cover what we hear most often from account holders about how these terms work in practice. If your question is not covered here, the account help section is the right next step.
Yes. For any transfer processed through your ock44 account wallet — whether funded via Nagad or Upay — our terms govern the ock44 side of the transaction. The wallet provider's own terms apply to the leg within their app. Check both sets of terms if a query spans both sides.
Access to the platform and the account features described in these terms depends on your local law and whether your region is currently eligible. Where local law restricts access, those legal requirements take precedence over anything stated here. We do not override applicable local regulation.
We notify you through your registered account contact when a material change is made to these terms. You can also check the version date shown at the bottom of this page at any time. Continued use of the platform after a published update means you accept the revised version.
Yes. Submit a closure request through account settings or contact support via the routes in your account help section. Any cleared balance in your ock44 wallet at the time of closure is handled under the withdrawal conditions in force at that moment.
Open your transaction history in the account dashboard and identify the entry in question. Then raise a dispute through the help route shown in your account. Include the transaction date and the amount as recorded. Support will review the ock44-side log and respond in writing.
Use the email support address shown in the account help section. State the clause you want explained and include your account ID. We will provide a written response to your registered contact. Live chat is also available for quicker initial guidance where shown in your account dashboard.